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Balsam Hospital

Medical Centers

The hospitality is very bad, especially the reception during the morning shift. They are very rude, the room is very dirty, and they lie a lot about insurance.

Contact & Info

Address
62C5+6C9, Erbil, Erbil Governorate, Iraq
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Balsam Hospital — photo 11 / 5

Photos from Google Places

Ratings

Google Reviews
3.8/5

124 total reviews

🤖AI Analysishigh confidence
3.5/10
3.5
✓ Reviews appear genuine

Balsam Hospital receives strong criticism for extremely poor administrative services, particularly rude reception staff, difficulty with appointments, and long wait times for results. While some praise exists for the children's ward and surgical outcomes, these positive points are overshadowed by prevalent negative experiences concerning staff behavior and operational inefficiency.

✓ Strengths

  • Good children's ward with clean facilities and skilled pediatricians
  • Cooperative staff in the children's unit
  • Successful major cardio-thoracic surgeries

✗ Weaknesses

  • Extremely rude and unhelpful reception staff, especially in the morning shift
  • Dirty rooms/facilities in some areas
  • Issues with insurance information and potential deception
  • Difficulty making appointments and lack of confirmation messages
  • Staff (including security personnel) treating patients with disrespect and double standards
  • Staff smoking inside the facility during patient scanning
  • Lack of promised female staff for scans despite website notice
  • Long wait times for scheduling medical exams and receiving results
  • Phones are rarely answered

The consistent and specific complaints about staff rudeness and operational issues across multiple reviews indicate systemic problems, despite some positive medical outcomes.

Reviews from Google

H
Hawkar Blbas
8 months ago

The hospitality is very bad, especially the reception during the morning shift. They are very rude, the room is very dirty, and they lie a lot about insurance.

A
Ahmad Ahmad
2 years ago

We have medical exam and we tried to just ask the worker who has access to the appointment website to make sure that we had made an appointment but the worker wasn’t helpful. I don’t think it takes time to check. Also, when you make a reservation on the website it’s weird it doesn’t send a confirmation or any thing related to the appointment so in this case people have no idea if they made an appointment or not! As far as I know people who work for the United nation should be nicer to the clients since they’re working for international organization! No experience

Y
Yaran Rabaty
2 years ago

I visited the children ward, and they are one of the best children unit in Erbil, clean and have best pediatrician in the town, with very good and cooperative staff. Surgical branches are also good, a relative of mine had a major cardio thoracic surgery at that hospital, thank God was very successful.

Z
Ze Ro
a year ago

Unfortunately they had a really bad Service Specially that guy who is scanning he was so disrespect and he was smoking inside there while he scanning people who came there for test I hope they gonna kick him out of there he was really disgusting , 28-05-2024 in the morning hopefully the manager could see this feedback and don’t let him to work there anymore and my wife she asked for a Woman to do her scanning as long as in the website, said You can ask for woman to do it, but there’s no any woman is available i’m just confusing why they put that notice In the website, but they don’t work with the rule, unfortunately you guys didn’t have Experience

R
raad shamo
2 years ago

My wife did her medical exam for her visa There at the iom clinic 5th floor . 1 The lady at the front desk was very rude and treat people with double standards yet she is not a staff member and work for the security company 2 you can't speak with a staff member no matter what 3 they never pick up the phone 4 time : it took them 15 days to schedule the medical exam and over 20 days to give us the results

Showing up to 5 most recent reviews from Google

Opening Hours

  • MondayOpen 24 hours
  • TuesdayOpen 24 hours
  • WednesdayOpen 24 hours
  • ThursdayOpen 24 hours
  • FridayOpen 24 hours
  • SaturdayOpen 24 hours
  • SundayOpen 24 hours